Question 1

Why ERGO Travel Guard ?

Accepted Answer

Traveling abroad can come with many unexpected events and especially the medical costs overseas can be extremely high. ERGO Travel Guard helps ease your worries and financial burden with comprehensive protection across 29 coverage areas, starting from only THB 186. Key coverage highlights - comprehensive medical coverage abroad with lump-sum benefits for both inpatient and outpatient with global admission, no advance payment required. Includes accidental dental treatment coverage and protection

Question 2

Who Can Purchase ERGO Travel Guard Travel Insurance?

Accepted Answer

Individual aged from new born up to 85 years old, whether Thai citizens or foreigners permanently residing in Thailand. Travels who depart from Thailand for overseas trips. Eligible travel purposes, include Leisure and Tourism, Business, Work visits, Visiting relatives, Work & Travel or Short-term study courses up to 6 months.

Question 3

How far in advance should I purchase ERGO Travel Guard travel insurance?

Accepted Answer

It is recommended to purchase at least 7 days before departure for full coverage. If purchasing closer to the departure date, the policy must be purchased at least 2 hours before departing from Thailand. For those who wish to plan ahead, insurance can be purchased up to 8 months before departure date.

Question 4

Can I purchase ERGO Travel Guard after departing from Thailand?

Accepted Answer

No. The policy must be purchased before departing from Thailand only.

Question 5

Can ERGO Travel Guard be used to apply for a Schengen visa?

Accepted Answer

Yes. All ERGO Travel Guard plans are eligible for Schengen visa applications, with affordable premiums starting from THB 364 for a 10‑day trip.

Question 6

If my visa application is rejected, can I cancel the policy and get a refund?

Accepted Answer

Yes. If your visa is denied and you do not depart from Thailand during the policy's coverage period, you are eligible for a 100% premium refund. You will need to provide the official visa denial document from the embassy to proceed for the cancellation.

Question 7

Can I purchase more than one travel insurance policy for the same trip?

Accepted Answer

No. Only one ERGO Travel Guard policy can be held for the same travel period.

Question 8

Can I cancel my ERGO Travel Guard travel insurance policy?

Accepted Answer

Yes. You can request to cancel the policy at least one day before the coverage start date by notifying us via email info@ergo.co.th For Single-trip plan, the policy cannot be cancelled once the coverage has started.

Question 9

If I need to change the policy details, such as the travel dates or destination country, is it possible to do so? How can I submit a request for changes?

Accepted Answer

-If the policy coverage has not yet started, policy details can be amended.
-Once the policy coverage has commenced, certain policy details can no longer be amended.
-To request an amendment, make changes, or inquire for more information regarding policy amendments, please contact us at info@ergo.co.th or call 1219

Question 10

Does ERGO Travel Guard cover skiing or winter sports activities?

Accepted Answer

Yes. Coverage applies. Except for injuries or illnesses occurring at altitudes of 3,000 meters or higher above sea level and does not cover training or competitive events.

ERGO Travel Guard
Travel Insurance

Seamless Travel with the Protection You Need.

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Why travelers choose
ERGO Travel Guard

Worldwide Hospital Access

Cashless Hospitalization

Visa Rejected?

Coverage for trip cancellation and travel disruption

Coverage for delays in pet drop-off and loss or damage of personal belongings.

24-hour Emergency Assistance

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ERGO Insurance Partners with Zurich Cover-More to Launch ERGO Travel Guard Travel Insurance

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